Delivery & Returns

Order Confirmation

As soon as you place your order, we will pre-authorize your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorization and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@home4rest.co.uk so that we can help.

Pre-order Items

When placing a pre-order, please note that the production of your item(s) begins once your order is confirmed. The estimated delivery time for pre-ordered items varies depending on the manufacturing process and is stated on the product page. Typically, delivery takes between 7-10 weeks from the time of your order. Please keep in mind that pre-ordered items are made-to-order, and delivery timelines may change due to production delays. We will keep you informed with regular updates about your order and provide tracking details as soon as your item(s) are ready to be dispatched. If you have any questions regarding your pre-order, please contact us at info@home4rest.co.uk. 

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@home4rest.co.uk so that we can open an insurance claim on your behalf.

Cancellations and Refunds

When the product received you have 14 days to return.
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. 

Pre-order Cancellations and Refunds

For pre-orders, cancellations are accepted within 48 hours of placing the order for a full refund. After this period, once production has begun, cancelling a pre-order will result in a partial refund of 50% of the product’s price. This is due to the custom, made-to-order nature of pre-order items and the associated production costs.

If your pre-order has already shipped, we are unable to cancel the order. However, you may return the item following our standard return policy (please refer to the Cancellations and Refunds section for more details). Any refunds issued will be applied to the same payment method used during checkout.

If you have any questions or need assistance, please contact us at info@home4rest.co.uk.